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Your staff are making a difference in the world — and they’re at the heart of your business. While there are many perks you can give your staff, effective schedules are…
https://www.callcentrehelper.com/manage-holiday-in-the-contact-centre-215151.htm Stressed out about holiday and vacation scheduling? It doesn’t have to be that way! We…
Legally, a probationary period is meaningless. So many employers wonder … what’s the point? The first three months or so of a person’s employment are crucial. You have…
The war for talent is a hot topic that we’ve talked about a lot here at Pebble. It’s been said over and over again: Finding and retaining skilled employees is the number…
In recent years we have all become much more aware of mental health issues that affect us. Some managers feel that mental health issues are too often used as an…
What are Mission, Vision, Values, and Culture? Mission A mission statement communicates the organisation’s reason for being, and how it aims to serve its key…
I recently did some voluntary mediation work. I conducted a mediation session for a group of 9 parties, all volunteers, who had fallen into a messy conflict. This was a…
Many businesses and managers are rubbish at tackling poor performance issues. Poor performance is not something that can be fixed simply by following a procedure that…
As CX organisations shift into the post-pandemic era, several key trends are here to stay. Workers are demanding flexibility, control over their schedules, and…
Companies that take their social responsibilities seriously set themselves apart from the competition and have better business outcomes. Yet half of UK businesses do not…
#WorkLifeBalanceWednesday What can leaders and HR do to support a healthy work-life balance?Hybrid working has been a 'trending' topic. We have shared reports about the…
I ran a training session last week for some very successful senior managers of a law firm. One of the issues that arose, was ‘How do we deal with a bully”? This…
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