AI agents are the automation everyone is talking about. But for most business processes, an agent on its own isn’t the answer. The best results usually come from three technologies, each doing the job it’s best at.
Take accounts payable. An AI agent reads supplier invoices in any format. Workflow automation matches them against purchase orders and routes approvals. RPA updates a supplier portal that has no API. A person approves the exceptions.
To decide which fits each step, ask four questions:
The most common mistake is using an AI agent where a simple rule would do the job more cheaply and reliably.
Read the full guide: https://www.highdigital.co.uk/blog/agentic-ai-vs-rpa-vs-workflow-automation/
Not sure where AI fits in your processes? Scope your project with us: https://proposal.highdigital.co.uk/
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